The Solution Matrix - TSM eLearning  English |  “ú–{Œê

Meet the Instructors

     Steve Webber            Rochelle Kopp










    Steven R. Webber is the president of Management Training Resources, Inc., a training and consulting firm specializing in management skills training. Steve is a national speaker, trainer and author with over 20 years experience in a variety of fields including Supervision, Sales, Marketing, Engineering, Customer Service and Management Training.
    Rochelle Kopp is Managing Principal of Japan Intercultural Consulting, an international training and consulting firm focused on cross-cultural communication. Rochelle is a fluent speaker of Japanese, and facilitates the Japanese language programs on this site. The author of twenty books, she has deep experience in helping people from different cultures work together.


  Problem Solving & Decision Making
Making Good Decisions for the Right Problems
Understanding problem solving & decision making
Problems, decisions, judgment
Problem vs. symptom ・what's the difference?
Differences between decision making & problem solving
Similarities between problems and decisions
Problem solving & decision making preferences
Five problem solving & decision making styles
When to use each style
Action plan
Understanding the real world
What causes bad decisions?
Whose problem is it?
Data gathering techniques
Gap analysis
Mind mapping
Force field analysis
Problem solving vs. decision making
Six steps in the problem solving process
Six steps in the decision making process
The case of the careless inventory clerk
Barriers to effective problem solving
Bias in decision making
Ten pitfalls to decision making
Creative thinking techniques
Improving your creativity
Mind stretchers
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    e-Learning is an exciting new way to gain the knowledge and skills you need for business success. Learn at your own pace, at a time and location that is convenient for you. With our variety of course offerings in both English and Japanese, there is sure to be one that meets your needs.

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The Solution Matrix

1111 Plaza Dr. Suite 310,

Schaumburg, IL 60173

Email :vic@gantecusa.com

Phone :847-585-3424

Fax :847-585-3423